GET UK FREE SHIPPING ABOVE £25.00

Shipping

We offer the following shipping terms:

DESTINATION

SERVICE

ORDER AMOUNT

COST

UK Region*

Express shipping (3-5 Business days)

-

$16.00

Standard shipping (7-10 Business days)

upto $29.99

$12.00

Free standard shipping (7-10 Business days)

$30.00 and up

Free

DESTINATION

SERVICE

ORDER AMOUNT

COST

GCC Region*

Standard shipping (14-21 Business days)

$50.00 - $100.00

Free

Express shipping (3-5 Business days)

upto $100.00

$6.00

Free express shipping (3-5 Business days)

$101.00 - upto 10kg

Free

Express shipping (3-5 Business days)

10kg - upto 30kg

$100.00

Express shipping (3-5 Business days)

30kg or up

$300.00

DESTINATION

SERVICE

ORDER AMOUNT

COST

Rest of world*

Express shipping (3-5 Business days)

upto $100.00

$12.00

Express shipping (3-5 Business days)

$101.00 - upto 10kg

Free

Express shipping (3-5 Business days)

10kg - upto 30kg

$100.00

Express shipping (3-5 Business days)

30kg or up

$300.00

 

As all parcels need to be signed for, we ask you to provide a physical home or office address and NOT a Post Office Box. 

If possible, please have deliveries sent to a work place or residence where someone is available to receive and sign for the item. 

Import taxes and duties

For most countries (check table above) we use DHL courier service for all our shipments and all fees.

In rare cases the courier company will ask you to pay the duties (which is a mistake). Kindly share the receipt with us once you paid and we will take this further with the courier company to arrange a refund.

For most countries Green Tea and Black Tea are exempt from custom duties. Please check on your country specific Customs website. 

Despatch and Delivery 

All orders (worldwide) are fulfilled by ARTISAN SPECIALTY TEA TRADING and shipped from Ras Al Khaimah. 

The products will be dispatched within 3 UAE business days (Saturday to Thursday) from the confirmation of order. If the order is not despatched in five business days for any reason, you will be contacted via email to offer an alternative product, partial shipment or full refund. 

Estimated delivery times are to be used as a guide only and commence from the date of despatch, GALERIEDUTHE.com is not responsible for any delays caused by destination customs clearance processes.

Import taxes & duties

If you order Products from our site for delivery outside the UAE, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Is there a daily deadline for orders to be despatched on the same day?

Yes, we aim to despatch all orders placed before 10.00am (6.00am GMT) GST on weekdays (except UAE public holidays) on the same day.

For orders placed after 10.00am (6.00am GMT) GST we aim to despatch on the next working weekday.

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