Payment

What are my payment options?

We accept Visa, MasterCard & Paypal.

How do I use a promo code when ordering?

Enter the code in the provided box at the time of checkout. The discount will be directly applied to the final receipt. Only one discount code is permitted per individual order.

I can’t log into my account and I am desperate for tea. What do I do?

That must be very frustrating; let’s resolve this right away. Here are some potential solutions: 1) Verify that you are typing in the email and password registered to the account. 2) Avoid copying and pasting your email and password into the prompt boxes. Sometimes this adds an extra unseen “space” which causes the system to reject the password. If you cannot remember your password, please select “FORGOT PASSWORD” on the log in page. An email will be sent to your registered account inviting you to reset your password. If you still cannot log into your account, please contact us at info@galerieduthe.com and we’ll investigate.

Product

I want to stock Galerie Du Thé in my store, who do I talk to?

Please reach out to us at info@galerieduthe.com. We'll gladly send a catalogue and distributor information.

I'm trying to use the promo code but it says it's invalid. Why?

In order for a promotion code to be valid, it must meet both the date and the product requirements. Please double-check the code is not expired and is valid for the products in your tea basket. If you're still having issues, please reach out to customer support at info@galerieduthe.com.

Refund & Returns

If I change my mind, may I return any item I bought online?

Absolutely! We apologise if your order did not meet your expectations. Please contact us at 0044 (0) 2380 27 89 00 or email us at info@galerieduthe.com and we will resolve the issue. Please note we do not cover delivery/shipping costs for items being returned.

Delivery

How much does shipping cost?

We ship to the UK and selected countries.
Due to Covid-19, our deliveries are being limited and many previous options have been suspended. We apologise for any inconvenience and ask for you to bear with us as we try to get your delivery to you.
UK mainland deliveries

 

We offer three delivery options.

UK Zone

Standard shipping (7-10 Business Days)- $12.00. This isfor orders totalling $30 or less after discounts have been applied.

Express shipping (3 – 5 Business days) – $16.00.

Free standard shipping (7-10 Business Days). This is for orderstotalling $30.00 or more.

GCC Zone

Free Standard shipping (14-21 Business days) - $50.00 - $100.00

Express shipping (3-5 Business days) - $6.00 (upto $100.00)

Free express shipping (3-5 Business days) - $101.00 upto 10kg

Rest of World

Express shipping (3-5 Business days) - $12.00 (upto $100.00)

Free express shipping (3-5 Business days) - $101.00 upto 10kg

These deliveries are offered by zone and are automaticallypresented during checkout on your country selection. These services use DHL. 

Our Company

How do I reach customer service?

Please call us at 0044 (0) 2380 27 89 00. We are available 9 am – 5 pm GMT. You may also email us at info@galerieduthe.com.

How do I unsubscribe from Galerie du Thé’s newsletter?

We are sorry to see you go. To unsubscribe, click the “Unsubscribe” button at the bottom of the newsletter.

How do I subscribe to Galerie du Thé’s newsletter?

We’re so happy you decided to join us. Our e-newsletter includes the latest updates across the Galerie Du Thé range, exclusive recipes and much more. To receive the latest updates from Galerie Du Thé, scroll to the bottom of the website and type your email address in the provided box. Select “get updates” and you will see a confirmation message that your email submission was successful.